You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item that has been opened and contains at least 80% of product, please contact us at (833) AUSTIN-1 or INFO@nullAUSTINLEAFLLC.COM with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Once a shipment is handed to the carrier, Austin Leaf, LLC is no longer responsible for it. You should receive tracking information once your order is ready to go out. If your package does not arrive but shows delivered in the carrier’s tracking system, we will not be held liable. If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility although we will work with you to ensure you get your money back from the carrier or replacement.