FAQS–

Feel free to TEXT us with questions-HOWEVER, because of FDA rules, we are not allowed to offer ANY advice on administration or strain selection.  We CANNOT recommend dosing or say anything about the properties that might lend itself to medical advice.  We are NOT doctors, so you must conduct your own research on these matters.  Please join our group on facebook if you have questions like these, and members can offer suggestions that we cant.  Also, we have tons of info in the files section of our group, like kratom 101, The Kratom Bible, Strain Sections, Alkaloid profiles, articles, press releases, studies and more!  https://www.facebook.com/groups/AustinOrganicVillage/

Do you test?  Do you have a clean room?

YES, AND WE HAVE TEST RESULTS FOR EVERY BATCH ON THIS WEBSITE UNDER PRODUCT TESTING.  YES, We have a dedicated room for packaging only with temperature and humidity control, NSF certified stainless tables, FDA containers, Air purifier and dehumidifier.  We always wear protective gloves, masks, and hair nets when in this room and while packaging.

Where do I put my strains that I want when I order split kilos? 

This question is asked a lot!  At the bottom(depending on browser) of the checkout page, is a box that says ORDER NOTES.  In this box you write what strains you want, whether it be four, or two, or whatever.  For instance, red bali, green maeng da, yellow vietnam, white jong kong(or whatever).  You can write anything here, we are the only people that see this, so any other instructions as well-THEN, press the “place order” button and you will be taken to the order received page.  We will take it from there!!

When will my order be shipped?

  • All orders placed (and paid) by 10 am central time Monday through Friday are same day shipping and receives a tracking number that day. Orders placed after 10 am will be shipped the following day and will receive a tracking number that night. Orders placed after 10 am central time SATURDAY- Sunday will be shipped that following Monday and receives a tracking number by Monday before 11pm.  
  • ACH can take longer to clear, up to 5 business days-Sometimes during promotions and sales we get extra busy. During this time, the shipping might be slightly longer.

What carrier will deliver my package?

  • All packages are discreet, with owner name and the letters AOV only in a priority envelope.
  • All orders are shipped with USPS priority mail and are insured. Depending on the delivery route, USPS priority mail typically takes 1-3 business days to deliver after your package is accepted by USPS. USPS does NOT guarantee the shipping date, the date is only an estimated delivery date.Delays may happen so please be patient with USPS, if this does occur.
  • We offer to ship USPS Express Mail for guaranteed delivery to 1-2 business days to deliver for a flat rate of $33. This shipping option is guaranteed delivery by the date provided by USPS or shipping costs is refunded. This does not mean your package is guaranteed by the next day. It depends on the carrier’s route so your package may take 2 days to be delivered when shipping with express.

**Note when selecting Express mail, this does not mean your order is shipped right away. All orders including express must be placed by 10am central time to be shipped same day.**

If you experience any problems with shipping delays, please contact USPS. We do not work for the mail carrier and they will better assist you.

How can I track my package?

  • When we ship your package, you will receive a USPS tracking number to your email listed on the order.

How do I pay for my order?   

ACH-SIMILAR TO ECHECK, BUT BETTER.  This is our preferred method of payment. Simply enter your account and routing number when you choose this option.  Sometimes it will take up to 5 days to clear, usually less.  You will get a confirmation email with the descriptor PAYMNX 855-606-6696 which shows up on your account.

Zelle–Provide Zelle pay email or phone number in order notes at bottom of checkout page. We will send a request asap.

  • *IF you CANNOT do ACH or Zelle, please ask for assistance on the online chat.  We have other ways to pay as well, and can certainly almost always find a solution that fits you best!
  • We are an e-commerce store and we do not have a storefront. We do make exceptions for our locals to meet up for larger amounts over 500 grams. Please contact us if you would like to meet up… message us on facebook at https://www.facebook.com/austinorganics/ or ONLINE CHAT or email us at austinorganicvillage@nullgmail.com if you want this option.
  • If you need help with any of our payment options, please get in contact with us through the page or email above. We will be more than happy to help you with our payments.

Can I make a return?

  • If there is an issue with your order, please contact us within 7 days from the date your package was delivered. The items must be unopened to be eligible for a return. If you are not satisfied, We can offer store credit, but you must pay all shipping charges for return of item and replacement.

SUBSCRIBE TO OUR NEWSLETTER at bottom left corner of home page/LIKE US ON FACEBOOK/JOIN OUR FACEBOOK GROUP–AUSTIN ORGANIC VILLAGE SUPPORT GROUP

 Phone:833 AUSTIN 1 –call or text if you have questions about ORDERING, WE ARE HAPPY TO HELP!!!

Email: austinorganicvillage@nullgmail.com

The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. For education and research purposes only. Customers must be over 18 years of age to purchase anything from this site. Certain states are prohibited from us sending to.  For a complete list, look in terms and conditions. Research all items before buying.  Below is a link and a state by state legality breakdown.  https://www.americankratom.org/advocacy/aka-in-your-state.html

State-by-State Kratom Developments

Listed below is a comprehensive list of legality across the U.S. States, including links to each state’s Facebook Page

Though Kratom is legal in the U.S., some states have and/or are taking regulatory or legislative action to ban this wonderful plant. The current state of play for every state is listed below.

Green=Legal | Red=Banned | Grey=Legal, but legislation to ban Kratom was introduced, has been introduced or is likely to be introduced. 

AlaskaLegal.  No known active or pending legislative action.

ArizonaLegal.  No known active or pending legislative action.

ArkansasBanned.  As of February 1, 2016 it is banned.  It was added to the controlled substance list using AR code § 5-4-201 (a)(1)(A)(i).  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

CaliforniaLegal. Except in the city of San Diego and the city of Oceanside.  SD passed ordinance 20657 on June 15, 2016.  AKA is looking into surrounding cities for possible bans that were passed on a local level.

ColoradoLegal.  No known active or pending legislative action.

ConnecticutLegal.  No known active or pending legislative action.

DelawareLegal.  No known active or pending legislative action.

FloridaLegal. Except for Sarasota County.  In 2017 HB183 and SB424 would have made kratom illegal.  Thanks to the very hard work of many people, including AKA members and the legislators in FL, the bills died in committee.  In 2016, (HB 73 and SB 11) did not pass and died in committee.

GeorgiaLegal.  (HB 783) would have banned Kratom.  Thanks to the very hard work of many people, AKA members and AKA Team Georgia, Kratom was removed from the bill.

HawaiiLegal.  No known active or pending legislative action.

IdahoLegal.  No known active or pending legislative action.

IllinoisLegal for adults. Except for Jerseyville, banned in April 2017.  On 10/3/17 HB4106 was introduced to amend the 18 and over law to make kratom possession a Class B misdemeanor.  (HB 5526) during the 2014 legislative session make the sale of Kratom to minors under 18 of age banned.  The bill is currently in Rules Committee with no hearing date.  Working with our lobbying team to monitor.

IndianaBanned.  Indiana SB0305 incorrectly identifies Kratom as a synthetic drug and thus scheduled Kratom as part of synthetic controlled substances legislation.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

IowaLegal.  No known active or pending legislative action.  Legislation that would have criminalized kratom (HB 640 / HF 2355) was introduced and referred to the Iowa House Public Safety Committee, however, the bill was not passed during the 2014 legislative session.

KansasLegal.  Senate Bill SB282 would have mad kratom illegal in all forms. Kratom was removed from SB282 and signed by governor.

KentuckyLegal.  (SB136) would have made kratom a controlled substance.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

LouisianaLegal.  HR177 passed on 5/18 to request the LA Dept. of Health to study the scheduling of kratom.

MaineLegal.  Senate LD1546 would have made kratom illegal.  Thanks to the efforts of many the bill did not pass.

MarylandLegal.  No known active or pending legislative action.

MassachusettsLegal.  No known active or pending legislative action.

MichiganLegal.  No known active or pending legislative action. Legislation that would have scheduled kratom (HB 5707) was not passed during the 2014 legislative session.

MinnesotaLegal.  No known active or pending legislative action.

MissouriLegal.  No known active or pending legislative action.

MississippiLegal. Except for Union County.  SB2475 & HB974 Pending legislation to make kratom illegal statewide.  Kratom was removed from SB2892 and signed by governor

MontanaLegal.  No known active or pending legislative action

NebraskaLegal.  No known active or pending legislative action.

NevadaLegal.  No known active or pending legislative action.

New HampshireLegal. 18+ per (SB540).  Thanks to advocacy and education efforts of AKA members, the late State Rep. Shem Kellogg and Kratom users across the state of New Hampshire an agreement was reached putting an age restriction of 18+.

New JerseyLegal. Assemblyman Ron Dancer previously introduced legislation A4431 and A3461 that would criminalize the manufacture, sale and possession of substances containing Kratom; those bills did not pass.  A2865 has been introduced to once again try to ban kratom statewide.  A6924 monitoring A2865 (carryover from A3281) which criminalizes kratom.  Pending in the Law & Public Safety Committee

New MexicoLegal.  No known active or pending legislative action.

New YorkLegal. Various bills have been introduced over the past few years.  Currently A6924 is for prohibiting use by minors.  However, bill A6345 bans the sale and distribution of kratom.  For New York, it’s a year-round session but we’ll keep you up to speed should any developments occur.  If you live in NY, please message or call your state Assembly and Senate members.  Find yours here.  State your opposition to ANY bill that prohibits the sale or possession of kratom.  We continue to monitor multiple bills. 

North CarolinaLegal.  (SB830) had been introduced into legislation that would have scheduled kratom.  Instead restrict its use to people over the age of 18 plus a study.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

North DakotaLegal.  No known active or pending legislative action.

OhioLegal.  The Ohio Board of Pharmacy decided to move forward with the process of scheduling kratom as a Schedule I substance.  We are actively fighting this.

OklahomaLegal.  No known active or pending legislative action.  Legislation that would have scheduled kratom (HB 2666) was not passed during the 2014 legislative session.

OregonLegal.  Except for Ontario (page 38).  SB 518 has been introduced.  The state board of Pharmacy will conduct a study.

Pennsylvania—Legal.  No known active or pending legislative action.

Rhode IslandBanned.  Director of Health, using their Controlled Substance Act banned two alkaloids.  Signed into law on May 31, 2017.  See the ban details here.  Please see Rep. Kennedy Letter to Director of Health Nicole Alexander-Scott at the Rhode Island Department of Health.

South CarolinaLegal.  No known active or pending legislative action.

South DakotaLegal.  No known active or pending legislative action.

TennesseeLegal.  Ban was reversed making it legal for plain leaf for 21 and over as of July 2018.  HB1832 and SB2258.  SB2258/HB1832 passed with an under 21 ban on kratom making it legal.

TexasLegal.  No known active or pending legislative action.

UtahLegal. HB110 would have made kratom a controlled substance.  Kratom was removed bill.

VermontBanned.  Vermont classifies one of the primary alkaloids in Kratom, 7-OH (hydroxymitragynine), as a regulated drug (Title 18 V.S.A. § 4205), effectively banning Kratom in the state of Vermont. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

VirginiaLegal. No known active or pending legislative action.

WashingtonLegal. No known active or pending legislative action.

Washington D.C.—Banned.  The City of Washington D.C. quietly banned kratom by resolution on December 12, 2016.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

West Virginia— Legal.  HB2526 would make kratom a controlled substance.  Kratom was removed from HB 273 and signed by governor

WisconsinBanned.  Wisconsin classified the primary alkaloids in Kratom, mitragynine and 7-OH (hydroxymitragynine), as Schedule I (Wis. Stat. § 961.14), effectively banning Kratom in the state of Wisconsin. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

WyomingLegal.  No known active or pending legislative action.