FAQ

Our products are cGMP (Good Manufacturing Practices). We are fully accredited by the American Kratom Association(AKA). We have 18 strains available on this website, through splits as well.  If there is something you do not find on this site (extract, other botanicals, etc.), please visit our sister site, www.austinleafkratom.com for more inventory and ordering instructions.  Thank you for your continued support!

Green Maeng Da, Red Maeng Da, Green Super, White Maeng Da, Green Maeng Da Jong Kong, Red Bali,Green Bali,Yellow Vietnam, Red Md Jong Kong, White Super, Bali Full Spectrum, Green Thai, Red Super, White Thai, Green Borneo, Sulawesi Blend, White Maeng Da Jong Kong, Gold Maeng Da Jong Kong

Feel free to text or call us with questions 833 AUSTIN-1…HOWEVER, because of FDA rules, we are not allowed to offer ANY advice on administration or strain selection.  We CANNOT recommend dosing or say anything about the properties that might lend itself to medical advice.  We are NOT doctors, so you must conduct your own research on these matters.  Please join our group on facebook https://www.facebook.com/groups/AustinOrganicVillage/if you have questions like these, and members can offer suggestions that we cant.  Also, we have tons of info in the BLOG POSTS ON SITE, You can also check out our facebook page: https://www.facebook.com/austinorganics/

Do you test?  Do you have a clean room?

YES, AND WE HAVE TEST RESULTS FOR EVERY BATCH ON THIS WEBSITE UNDER PRODUCT TESTING. We have a dedicated clean room for packaging only with temperature and humidity control, NSF certified stainless tables, FDA containers, Air purifier and dehumidifiers.  We always wear protective gloves, masks, and hair nets when in this room and while packaging. WE are fully cGMP compliant and follow all Standard Operating Procedures(SOP’s) for GMP.

How do I indicate which strains I want when I order split kilos? 

At the right side the of the page you will see gray box with text similar to “You have selected 0 items. Please select 2 items to continue…” There are images and names of each type of kratom available for the splits. Use the up arrows to choose the number of each strain you desire until you have selected the required number of strains.

What orders quality for free shipping?

Because our kratom ship from different locations, we need to charge separate flat fess of $8 and $6.75, for a total of standard shipping of $14.75. If the subtotal of products in the kratom, botanicals and apparel categories add up to $89 the shipping for those items is free.

When will my order be shipped?

  • All orders placed (and paid) by noon central time Monday through Friday are same day shipping and receives a tracking number that day. Orders placed after noon will be shipped the following day and will receive a tracking number that night. This is a general rule, but many times we will be able to ship later.  Orders placed and paid after 9 am central time SATURDAY- Sunday will be shipped that following Monday and receives a tracking number by Monday before 11pm.  

What carrier will deliver my package?

  • All packages are discreet, with owner name and the letters AOV only in a priority envelope.
  • All orders are shipped with USPS priority mail and are insured. Depending on the delivery route, USPS priority mail typically takes 2-3 business days to deliver after your package is accepted by USPS. USPS does NOT guarantee the shipping date, the date is only an estimated delivery date. Delays may happen so please be patient with USPS, if this does occur.
  • We offer to ship USPS Express Mail for semi -guaranteed delivery to 1-2 business days to deliver for a flat rate of $29 or $37 if not over $89. This shipping option does not mean your package is guaranteed by the next day. It depends on the carrier’s route so your package may take 2-3 days to be delivered when shipping with express. DO NOT get express with echeck or green bean pay, it takes a few days for those to process through the bank.

**Note when selecting Express mail, this does not mean your order is shipped right away. All orders including express must be placed by 10am central time to be shipped same day.** If you want express, please message us on our facebook page for instructions.

If you experience any problems with shipping delays, please contact USPS. We do not work for the mail carrier and they will better assist you. Once a shipment is handed to the carrier, Austin Leaf, LLC is no longer responsible for it. You should receive tracking information once your order is ready to go out. If your package does not arrive but shows delivered in the carrier’s tracking system, we will not be held liable. If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility although we will work with you to ensure you get your money back from the carrier or replacement.

What if my Billing and Shipping address are different?

Since kratom is not legal in every state, city, county, etc, our processor only allows us to put in one address, the billing address.  If your shipping address is different, just put it in the order notes and we will change it manually.  We get a notification for every order with notes.

How do I pay for my order?   

Credit/Debit Cards

Austin Organic Village accepts credit and debit card payments using Authorize.net and is very secure.  The system will not accept your payment if your billing address is in a state, city, or county where kratom is considered not legal.

Transaction Limits

There are some limits on the credit card payments we receive. For domestic (US) transactions, limits are:

  • $500 per week
  • $2,000 per month
  • $5,000 per year

For international transactions, limits are:

  • $1,000 per week
  • $4,000 per month
  • $7,500 per year

These limits apply to purchases made per card on a rolling basis. For example, if you reach your weekly spending limit on a Friday, you’ll have to wait until the next Friday before making another purchase.

Green Bean Pay:

Express shipping NOT available for this option. This innovative payment option is an instant favorite with clients old and new. The option is easy, offers maximum security and works essentially like an e-check but with more flexibility and simplicity once set up.

Instructions:

Green Bean Pay is a fast and easy way to pay for your order with an e-check.

  • Step 1: On the checkout page, select Green Bean, then click REGISTER.
  • Step 2: You will be directed to the Green Bean website – create your account with your cell phone number, or email address. Finish the setup, confirm your account.
  • Step 3: Add a bank account to Green Bean – Follow the instructions on the website.
  • Step 4: Once Complete – come back to finish your checkout process – in the green bean pay window enter your phone number or email address in the Existing Customers field. it will send you a text message to authorize the account (for security purposes)
  • Step 5: Enter the code, once you’re done with that – agree with the terms and conditions, and then hit place order.

That’s it! You are now done and your order will be processed. For future orders using GBP, you will not have to repeat these steps!

E-Check:

Express Shipping NOT available for this option.  E-check allows you to enter your check information online and pay for your order as you would with a debit card, it is the safest and most reliable form of online payment and is standard in our industry.  CHARGE MUST CLEAR BEFORE ORDER SENDS. Charges normally clear within 1-2 business days sometimes much sooner. We ship many E-check orders same day once it clears.  If you want to expedite your e-check process, you can send a screenshot of the money clearing your account and your name associated with the order to 833 AUSTIN 1 and we will send the order right away.

The image below illustrates how to find the routing and account number you will need on a personal check. If you don’t have a physical check available, you can find your routing and account number in your online banking or by calling the bank.

A routing number is always 9 digits BTW. make sure you get your check info correct and there is a high enough balance. The check number doesn’t matter at all, enter any random number unless you voided a check for your records.

CRYPTO Adding back soon–Pay with bitcoin and get automatic 20% off using code “crypto”!!! Just follow the prompts and you will be asked to send the crypto to a secure address after you check out.

INVOICE- WE will send you a secure invoice that you can pay with CC/Debit..

 Payment App–Provide payment app email or phone number in order notes at bottom of checkout page. We will send a request asap.

  • *IF you CANNOT do CC/Debit, Bitcoin, or payment app(gpay, venmo, cash app,)please ask for assistance on the online chat.  We have other ways to pay as well, and can certainly almost always find a solution that fits you best!
  • We are an e-commerce store and we do not have a storefront.
  • If you need help with any of our payment options, please get in contact with us through the chat feature on this site, page or email below. We will be more than happy to help you with our payments.

Can I make a return?

  • Return Policy

    In order to qualify for an exchange of products, Austin Leaf requires the customer to return the package within 30 days. Austin Leaf cannot accept an exchange of merchandise with more than 80% of the product gone. Austin Leaf does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).The customer must return their package in the original packaging which was provided by Austin Leaf in order to complete their exchange successfully. Austin Leaf reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, Austin Leaf reserves the right to decline the exchange. To complete your exchange, we require a receipt or proof of purchase.

SUBSCRIBE TO OUR NEWSLETTER at bottom left corner of home page/LIKE US ON FACEBOOK/JOIN OUR FACEBOOK GROUP–AUSTIN ORGANIC VILLAGE SUPPORT GROUP

 Phone:833 AUSTIN 1 –call or text if you have questions about ORDERING, WE ARE HAPPY TO HELP!!!

Email: info@nullaustinleafllc.com or austinorganicvillage@nullgmail.com

The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. For education and research purposes only. Customers must be over 18 years of age to purchase anything from this site. Certain states are prohibited from us sending to.  For a complete list, look in terms and conditions. Research all items before buying.  Below is a link and a state by state legality breakdown.  https://www.americankratom.org/advocacy/aka-in-your-state.html

State-by-State Kratom Developments

Listed below is a comprehensive list of legality across the U.S. States, including links to each state’s Facebook Page

Though Kratom is legal in the U.S., some states have and/or are taking regulatory or legislative action to ban this wonderful plant. The current state of play for every state is listed below.

Green=Legal | Red=Banned | Grey=Legal, but legislation to ban Kratom was introduced, has been introduced or is likely to be introduced. 

*If in TN, please contact us through chat feature.

AlaskaLegal.  No known active or pending legislative action.

ArizonaLegal.  No known active or pending legislative action.

ArkansasBanned.  As of February 1, 2016 it is banned.  It was added to the controlled substance list using AR code § 5-4-201 (a)(1)(A)(i).  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

CaliforniaLegal. Except in the city of San Diego and the city of Oceanside.  SD passed ordinance 20657 on June 15, 2016.  AKA is looking into surrounding cities for possible bans that were passed on a local level.

ColoradoLegal.  No known active or pending legislative action.

ConnecticutLegal.  No known active or pending legislative action.

DelawareLegal.  No known active or pending legislative action.

FloridaLegal. Except for Sarasota County.  In 2017 HB183 and SB424 would have made kratom illegal.  Thanks to the very hard work of many people, including AKA members and the legislators in FL, the bills died in committee.  In 2016, (HB 73 and SB 11) did not pass and died in committee.

GeorgiaLegal.  (HB 783) would have banned Kratom.  Thanks to the very hard work of many people, AKA members and AKA Team Georgia, Kratom was removed from the bill.

HawaiiLegal.  No known active or pending legislative action.

IdahoLegal.  No known active or pending legislative action.

IllinoisLegal for adults. Except for Jerseyville, banned in April 2017.  On 10/3/17 HB4106 was introduced to amend the 18 and over law to make kratom possession a Class B misdemeanor.  (HB 5526) during the 2014 legislative session make the sale of Kratom to minors under 18 of age banned.  The bill is currently in Rules Committee with no hearing date.  Working with our lobbying team to monitor.

IndianaBanned.  Indiana SB0305 incorrectly identifies Kratom as a synthetic drug and thus scheduled Kratom as part of synthetic controlled substances legislation.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

IowaLegal.  No known active or pending legislative action.  Legislation that would have criminalized kratom (HB 640 / HF 2355) was introduced and referred to the Iowa House Public Safety Committee, however, the bill was not passed during the 2014 legislative session.

KansasLegal.  Senate Bill SB282 would have mad kratom illegal in all forms. Kratom was removed from SB282 and signed by governor.

KentuckyLegal.  (SB136) would have made kratom a controlled substance.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

LouisianaLegal.  HR177 passed on 5/18 to request the LA Dept. of Health to study the scheduling of kratom.

MaineLegal.  Senate LD1546 would have made kratom illegal.  Thanks to the efforts of many the bill did not pass.

MarylandLegal.  No known active or pending legislative action.

MassachusettsLegal.  No known active or pending legislative action.

MichiganLegal.  No known active or pending legislative action. Legislation that would have scheduled kratom (HB 5707) was not passed during the 2014 legislative session.

MinnesotaLegal.  No known active or pending legislative action.

MissouriLegal.  No known active or pending legislative action.

MississippiLegal. Except for Union County.  SB2475 & HB974 Pending legislation to make kratom illegal statewide.  Kratom was removed from SB2892 and signed by governor

MontanaLegal.  No known active or pending legislative action

NebraskaLegal.  No known active or pending legislative action.

NevadaLegal.  No known active or pending legislative action.

New HampshireLegal. 18+ per (SB540).  Thanks to advocacy and education efforts of AKA members, the late State Rep. Shem Kellogg and Kratom users across the state of New Hampshire an agreement was reached putting an age restriction of 18+.

New JerseyLegal. Assemblyman Ron Dancer previously introduced legislation A4431 and A3461 that would criminalize the manufacture, sale and possession of substances containing Kratom; those bills did not pass.  A2865 has been introduced to once again try to ban kratom statewide.  A6924 monitoring A2865 (carryover from A3281) which criminalizes kratom.  Pending in the Law & Public Safety Committee

New MexicoLegal.  No known active or pending legislative action.

New YorkLegal. Various bills have been introduced over the past few years.  Currently A6924 is for prohibiting use by minors.  However, bill A6345 bans the sale and distribution of kratom.  For New York, it’s a year-round session but we’ll keep you up to speed should any developments occur.  If you live in NY, please message or call your state Assembly and Senate members.  Find yours here.  State your opposition to ANY bill that prohibits the sale or possession of kratom.  We continue to monitor multiple bills. 

North CarolinaLegal.  (SB830) had been introduced into legislation that would have scheduled kratom.  Instead restrict its use to people over the age of 18 plus a study.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

North DakotaLegal.  No known active or pending legislative action.

OhioLegal.  The Ohio Board of Pharmacy decided to move forward with the process of scheduling kratom as a Schedule I substance.  We are actively fighting this.

OklahomaLegal.  No known active or pending legislative action.  Legislation that would have scheduled kratom (HB 2666) was not passed during the 2014 legislative session.

OregonLegal.  Except for Ontario (page 38).  SB 518 has been introduced.  The state board of Pharmacy will conduct a study.

Pennsylvania—Legal.  No known active or pending legislative action.

Rhode IslandBanned.  Director of Health, using their Controlled Substance Act banned two alkaloids.  Signed into law on May 31, 2017.  See the ban details here.  Please see Rep. Kennedy Letter to Director of Health Nicole Alexander-Scott at the Rhode Island Department of Health.

South CarolinaLegal.  No known active or pending legislative action.

South DakotaLegal.  No known active or pending legislative action.

TennesseeLegal.  Ban was reversed making it legal for plain leaf for 21 and over as of July 2018.  HB1832 and SB2258.  SB2258/HB1832 passed with an under 21 ban on kratom making it legal.

TexasLegal.  No known active or pending legislative action.

UtahLegal. HB110 would have made kratom a controlled substance.  Kratom was removed bill.

VermontBanned.  Vermont classifies one of the primary alkaloids in Kratom, 7-OH (hydroxymitragynine), as a regulated drug (Title 18 V.S.A. § 4205), effectively banning Kratom in the state of Vermont. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

VirginiaLegal. No known active or pending legislative action.

WashingtonLegal. No known active or pending legislative action.

Washington D.C.—Banned.  The City of Washington D.C. quietly banned kratom by resolution on December 12, 2016.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

West Virginia— Legal.  HB2526 would make kratom a controlled substance.  Kratom was removed from HB 273 and signed by governor

WisconsinBanned.  Wisconsin classified the primary alkaloids in Kratom, mitragynine and 7-OH (hydroxymitragynine), as Schedule I (Wis. Stat. § 961.14), effectively banning Kratom in the state of Wisconsin. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

WyomingLegal.  No known active or pending legislative action.