FAQ

Feel free to text or call us with questions 833 AUSTIN-1…HOWEVER, because of FDA rules, we are not allowed to offer ANY advice on administration or strain selection.  We CANNOT recommend dosing or say anything about the properties that might lend itself to medical advice.  We are NOT doctors, so you must conduct your own research on these matters.  Please join our group on facebook https://www.facebook.com/groups/AustinOrganicVillage/if you have questions like these, and members can offer suggestions that we cant.  Also, we have tons of info in the BLOG POSTS ON SITE, like kratom 101, The Kratom Bible, Strain Sections, Alkaloid profiles, articles, press releases, studies and more! You can also check out our facebook page: https://www.facebook.com/austinorganics/

Do you test?  Do you have a clean room?

YES, AND WE HAVE TEST RESULTS FOR EVERY BATCH ON THIS WEBSITE UNDER PRODUCT TESTING.  YES, We have a dedicated room for packaging only with temperature and humidity control, NSF certified stainless tables, FDA containers, Air purifier and dehumidifier.  We always wear protective gloves, masks, and hair nets when in this room and while packaging.

How do I indicate which strains I want when I order split kilos? 

At the right side the of the page you will see gray box with text similar to “You have selected 0 items. Please select 2 items to continue…” There are images and names of each type of kratom available for the splits. Use the up arrows to choose the number of each strain you desire until you have selected the required number of strains.

What orders quality for free shipping?

Because our kratom and CBD orders ship from different locations, we need to charge separate flat fess of $8 and $6.75, for a total of standard shipping of $14.75. If the subtotal of products in the kratom, botanicals and apparel categories add up to $75 the shipping for those items is free. If the subtotal of CBD products is $300 or more, the shipping for those items is free.

When will my order be shipped?

  • All orders placed (and paid) by 10 am central time Monday through Friday are same day shipping and receives a tracking number that day. Orders placed after 10 am will be shipped the following day and will receive a tracking number that night. Orders placed and paid after 9 am central time SATURDAY- Sunday will be shipped that following Monday and receives a tracking number by Monday before 11pm.  
  • ACH can take longer to clear, up to 5 business days-Sometimes during promotions and sales we get extra busy. During this time, the shipping might be slightly longer.

What carrier will deliver my package?

  • All packages are discreet, with owner name and the letters AOV only in a priority envelope.
  • All orders are shipped with USPS priority mail and are insured. Depending on the delivery route, USPS priority mail typically takes 1-3 business days to deliver after your package is accepted by USPS. USPS does NOT guarantee the shipping date, the date is only an estimated delivery date. Delays may happen so please be patient with USPS, if this does occur.
  • We offer to ship USPS Express Mail for guaranteed delivery to 1-2 business days to deliver for a flat rate of $33. This shipping option is guaranteed delivery by the date provided by USPS or shipping costs is refunded. This does not mean your package is guaranteed by the next day. It depends on the carrier’s route so your package may take 2 days to be delivered when shipping with express.

**Note when selecting Express mail, this does not mean your order is shipped right away. All orders including express must be placed by 10am central time to be shipped same day.**

If you experience any problems with shipping delays, please contact USPS. We do not work for the mail carrier and they will better assist you. Once a shipment is handed to the carrier, Austin Leaf, LLC is no longer responsible for it. You should receive tracking information once your order is ready to go out. If your package does not arrive but shows delivered in the carrier’s tracking system, we will not be held liable. If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility although we will work with you to ensure you get your money back from the carrier or replacement.

CBD For The People Shipping–

Products are made fresh upon ordering and shipped out within 24-48 hours at most, and can take 3-5 business days for delivery. Typically all orders will go out in 24 hours not 48, With exception for weekends and holidays. We send everything via USPS postal service. Any order placed on Friday or Saturday will not be made until Monday morning, and any orders placed on Saturday or Monday will be made on Tuesday morning. Express shipping, 1-2 days is available for an extra charge. Price varies on order size

How can I track my package?

  • When we ship your package, you will receive a USPS tracking number to your email listed on the order. You will receive CBD tracking from CBD FTP.

How do I pay for my order?   

We now have CC/Debit on site!! Simply pay using CC/Debit Card. This is now our preferred method of payment. It’s easy and simple!!

  • If transaction is declined please call card issuing bank to authorize transaction as our payment processor is based in the UK.
  • Due to current banking regulations and laws, credit card processors based in the U.S. are not able to provide their services for CBD or Hemp related businesses. In order to provide you the ability to purchase CBD or Hemp products online we have secured a credit card processor based in the UK. Due to our processor being based in the UK if the transaction declines it may require a call to your card issuing bank to authorize the transaction.   
  • Alternatively, you can check out with ACH or bitcoin.

 

ACH-SIMILAR TO ECHECK, BUT BETTER. Simply enter your account and routing number when you choose this option.  Sometimes it will take up to 5 days to clear, usually less.  You will get a confirmation email with the descriptor of our ACH which is paym……x plus a phone number which shows up on your account. New customers will be held 5 business days for clearance. Regular customers will be held up to 3 business days, possibly more depending on account length and payment history.

Zelle–Provide Zelle pay email or phone number in order notes at bottom of checkout page. We will send a request asap.

  • *IF you CANNOT do CC/Debit, ACH or Zelle, please ask for assistance on the online chat.  We have other ways to pay as well, and can certainly almost always find a solution that fits you best!
  • We are an e-commerce store and we do not have a storefront.
  • If you need help with any of our payment options, please get in contact with us through the chat feature on this site, page or email below. We will be more than happy to help you with our payments.

Can I make a return?

  • Return Policy

    In order to qualify for an exchange of products, Austin Leaf requires the customer to return the package within 30 days.Austin Leaf cannot accept an exchange of merchandise with more than 80% of the product gone.Austin Leaf does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).The customer must return their package in the original packaging which was provided by Austin Leaf in order to complete their exchange successfully.Austin Leaf reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, Austin Leaf reserves the right to decline the exchange.To complete your exchange, we require a receipt or proof of purchase.

SUBSCRIBE TO OUR NEWSLETTER at bottom left corner of home page/LIKE US ON FACEBOOK/JOIN OUR FACEBOOK GROUP–AUSTIN ORGANIC VILLAGE SUPPORT GROUP

 Phone:833 AUSTIN 1 –call or text if you have questions about ORDERING, WE ARE HAPPY TO HELP!!!

Email: info@nullaustinleafllc.com or austinorganicvillage@nullgmail.com

The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. For education and research purposes only. Customers must be over 18 years of age to purchase anything from this site. Certain states are prohibited from us sending to.  For a complete list, look in terms and conditions. Research all items before buying.  Below is a link and a state by state legality breakdown.  https://www.americankratom.org/advocacy/aka-in-your-state.html

State-by-State Kratom Developments

Listed below is a comprehensive list of legality across the U.S. States, including links to each state’s Facebook Page

Though Kratom is legal in the U.S., some states have and/or are taking regulatory or legislative action to ban this wonderful plant. The current state of play for every state is listed below.

Green=Legal | Red=Banned | Grey=Legal, but legislation to ban Kratom was introduced, has been introduced or is likely to be introduced. 

*If in TN, please contact us through chat feature.

AlaskaLegal.  No known active or pending legislative action.

ArizonaLegal.  No known active or pending legislative action.

ArkansasBanned.  As of February 1, 2016 it is banned.  It was added to the controlled substance list using AR code § 5-4-201 (a)(1)(A)(i).  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

CaliforniaLegal. Except in the city of San Diego and the city of Oceanside.  SD passed ordinance 20657 on June 15, 2016.  AKA is looking into surrounding cities for possible bans that were passed on a local level.

ColoradoLegal.  No known active or pending legislative action.

ConnecticutLegal.  No known active or pending legislative action.

DelawareLegal.  No known active or pending legislative action.

FloridaLegal. Except for Sarasota County.  In 2017 HB183 and SB424 would have made kratom illegal.  Thanks to the very hard work of many people, including AKA members and the legislators in FL, the bills died in committee.  In 2016, (HB 73 and SB 11) did not pass and died in committee.

GeorgiaLegal.  (HB 783) would have banned Kratom.  Thanks to the very hard work of many people, AKA members and AKA Team Georgia, Kratom was removed from the bill.

HawaiiLegal.  No known active or pending legislative action.

IdahoLegal.  No known active or pending legislative action.

IllinoisLegal for adults. Except for Jerseyville, banned in April 2017.  On 10/3/17 HB4106 was introduced to amend the 18 and over law to make kratom possession a Class B misdemeanor.  (HB 5526) during the 2014 legislative session make the sale of Kratom to minors under 18 of age banned.  The bill is currently in Rules Committee with no hearing date.  Working with our lobbying team to monitor.

IndianaBanned.  Indiana SB0305 incorrectly identifies Kratom as a synthetic drug and thus scheduled Kratom as part of synthetic controlled substances legislation.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

IowaLegal.  No known active or pending legislative action.  Legislation that would have criminalized kratom (HB 640 / HF 2355) was introduced and referred to the Iowa House Public Safety Committee, however, the bill was not passed during the 2014 legislative session.

KansasLegal.  Senate Bill SB282 would have mad kratom illegal in all forms. Kratom was removed from SB282 and signed by governor.

KentuckyLegal.  (SB136) would have made kratom a controlled substance.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

LouisianaLegal.  HR177 passed on 5/18 to request the LA Dept. of Health to study the scheduling of kratom.

MaineLegal.  Senate LD1546 would have made kratom illegal.  Thanks to the efforts of many the bill did not pass.

MarylandLegal.  No known active or pending legislative action.

MassachusettsLegal.  No known active or pending legislative action.

MichiganLegal.  No known active or pending legislative action. Legislation that would have scheduled kratom (HB 5707) was not passed during the 2014 legislative session.

MinnesotaLegal.  No known active or pending legislative action.

MissouriLegal.  No known active or pending legislative action.

MississippiLegal. Except for Union County.  SB2475 & HB974 Pending legislation to make kratom illegal statewide.  Kratom was removed from SB2892 and signed by governor

MontanaLegal.  No known active or pending legislative action

NebraskaLegal.  No known active or pending legislative action.

NevadaLegal.  No known active or pending legislative action.

New HampshireLegal. 18+ per (SB540).  Thanks to advocacy and education efforts of AKA members, the late State Rep. Shem Kellogg and Kratom users across the state of New Hampshire an agreement was reached putting an age restriction of 18+.

New JerseyLegal. Assemblyman Ron Dancer previously introduced legislation A4431 and A3461 that would criminalize the manufacture, sale and possession of substances containing Kratom; those bills did not pass.  A2865 has been introduced to once again try to ban kratom statewide.  A6924 monitoring A2865 (carryover from A3281) which criminalizes kratom.  Pending in the Law & Public Safety Committee

New MexicoLegal.  No known active or pending legislative action.

New YorkLegal. Various bills have been introduced over the past few years.  Currently A6924 is for prohibiting use by minors.  However, bill A6345 bans the sale and distribution of kratom.  For New York, it’s a year-round session but we’ll keep you up to speed should any developments occur.  If you live in NY, please message or call your state Assembly and Senate members.  Find yours here.  State your opposition to ANY bill that prohibits the sale or possession of kratom.  We continue to monitor multiple bills. 

North CarolinaLegal.  (SB830) had been introduced into legislation that would have scheduled kratom.  Instead restrict its use to people over the age of 18 plus a study.  Thanks to the very hard work of many people, including AKA members, the bill did not pass.

North DakotaLegal.  No known active or pending legislative action.

OhioLegal.  The Ohio Board of Pharmacy decided to move forward with the process of scheduling kratom as a Schedule I substance.  We are actively fighting this.

OklahomaLegal.  No known active or pending legislative action.  Legislation that would have scheduled kratom (HB 2666) was not passed during the 2014 legislative session.

OregonLegal.  Except for Ontario (page 38).  SB 518 has been introduced.  The state board of Pharmacy will conduct a study.

Pennsylvania—Legal.  No known active or pending legislative action.

Rhode IslandBanned.  Director of Health, using their Controlled Substance Act banned two alkaloids.  Signed into law on May 31, 2017.  See the ban details here.  Please see Rep. Kennedy Letter to Director of Health Nicole Alexander-Scott at the Rhode Island Department of Health.

South CarolinaLegal.  No known active or pending legislative action.

South DakotaLegal.  No known active or pending legislative action.

TennesseeLegal.  Ban was reversed making it legal for plain leaf for 21 and over as of July 2018.  HB1832 and SB2258.  SB2258/HB1832 passed with an under 21 ban on kratom making it legal.

TexasLegal.  No known active or pending legislative action.

UtahLegal. HB110 would have made kratom a controlled substance.  Kratom was removed bill.

VermontBanned.  Vermont classifies one of the primary alkaloids in Kratom, 7-OH (hydroxymitragynine), as a regulated drug (Title 18 V.S.A. § 4205), effectively banning Kratom in the state of Vermont. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

VirginiaLegal. No known active or pending legislative action.

WashingtonLegal. No known active or pending legislative action.

Washington D.C.—Banned.  The City of Washington D.C. quietly banned kratom by resolution on December 12, 2016.  Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

West Virginia— Legal.  HB2526 would make kratom a controlled substance.  Kratom was removed from HB 273 and signed by governor

WisconsinBanned.  Wisconsin classified the primary alkaloids in Kratom, mitragynine and 7-OH (hydroxymitragynine), as Schedule I (Wis. Stat. § 961.14), effectively banning Kratom in the state of Wisconsin. Advocacy and education efforts are underway with the regulators and legislators of jurisdiction.

WyomingLegal.  No known active or pending legislative action.